Lean Office implementations in service processes result primarily in the reduction of errors and order/task lead times.
In the course of changes, the organisation transforms from a silo into a process structure which is based on cooperation between departments sharing a common goal: Customer satisfaction.
The game shows all possible tools that can be applied to office processes, as well as the results of their implementation.
The game can be used in the production, office and warehouse (OFFICE) environment.Ask
Difficulty level: medium
Number of rounds: 3-5
Purpose: simulation of irregular workloads of participants in the process; prioritisation of improvement actions to be implemented.
Rules of the game: players take the roles of the Architect, Customer Service Office and the Field Adviser. Their task is to timely deliver a correct design that will comply with the Customer’s order. The game simulates a large number of possibilities to commit mistakes. With an external contractor (a public institution) and various flow paths for different products, delivery deadlines are hard to keep. The team’s task is to introduce appropriate changes to the process. Improvements should be implemented during improvement actions (Kaizen), according to the list of priorities that the group compiles based on financial and operating results, which are discussed after each round.
Number of players: 6 - 10 people
Duration time: 4–8 hours, depending on the scenario
- PPT presentation
- Consumables in electronic version
- Lean Office
- Standardised Work
- POKA – YOKE
- FIFO Lanes
- Process management and flow
- PLN 4 900 net – game kit + 3 launches + trainer instructions
PLN 2 900 net – 1-day workshop training: preparation for independent management of the game
- LeanQ Team also conducts open and closed training seminars which use the game (the purchase is not obligatory)
- The ARCHITECA® game is a registered trademark of the LeanQ Team. Using, copying and distributing the ARCHITECA® game without LeanQ Team’s licence will be treated as a violation of property rights and copyright of the LeanQ Team.