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Szymon Włodarski

• dozens of Lean Service workshops and implementations
• consulting experience, incl. customer service, customer experience, shared service centres, Customer service centres, consumer electronics and service logistics
• specialises in the analysis and improvement of service processes, building and improving strategies based on modern methods of acquiring  Customer’s voice analysis, as well as managing the company’s results and projects management
• in recent years, a leader and consultant of training and implementation projects related to: improvement of service processes, transformation of the Customer Experience strategy and New Product Introduction; previously, among others, Global Lean Champion, Project Manager R&D and Business Transformation Consultant in an international environment of global corporations